Returns and Replacements
Please contact us before returning the item to let us know why you're returning it. Returns are accepted within 14 days of delivery. A return will be refunded within 14 days of receipt if returned unopened and undamaged. Original postage charges will only be refunded if all items in an order are returned. If you are returning part of an order that qualified for free shipping, the cost of the service used will be deducted from the value of the item returned should the order value then drops below the free postage threshold.
If you ordered an incorrect applicator/product and wish to return to us to change to another applicator/product, we will charge postage to resend the exchanged applicator/product.
Returned packages must be paid for at your expense; we cannot accept COD deliveries. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm